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Privacy Policy

For users and business partners

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Last updated: 13.Sept.2024

1. Intro

Biocompass is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, whether you are using our platform as an individual user or engaging with us as a business partner. By using Biocompass or entering into business agreements, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information from both users and business partners:

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  • Personal Information: Name, email address, phone number, and other contact details provided by you during registration or business interactions.

  • Business Information: For business partners, we may collect additional data such as company name, address, business license information, and payment details.

  • Usage Data: Information about how you interact with our platform, including IP address, browser type, device identifiers, and pages viewed.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and track behavior. Business partners may also have cookies or tracking tools embedded in business-related features.

  • Sensitive Personal Data: We do not intentionally collect sensitive personal data unless necessary for specific services and with your explicit consent.

3. How We Use Your Information

We use the information collected from users and business partners for the following purposes:

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  • Provide and Maintain Services: To create and manage user and business accounts, facilitate transactions, provide customer support, and ensure smooth operation of the platform.

  • Business Interactions: For business partners only, we use the data to manage contracts, process payments, and communicate regarding business opportunities.

  • Platform Improvements: To analyze interactions and usage patterns to improve the functionality, design, and overall user/business experience.

  • Communications: To send newsletters, promotions, updates (with your consent, if required by law), and other business-related communications.

 

Compliance with Legal Obligations: To comply with legal obligations, enforce terms of service and contracts, and protect the rights and safety of our users and business partners.

4. Legal Basis for Processing
(for GDPR Compliance)

If you are located in the European Economic Area (EEA), we will process your personal data based on the following legal grounds:
 

  • Consent: When you provide consent for us to process your data for specific purposes (e.g., receiving marketing communications).

  • Contractual Necessity: To fulfill the contract between you and Biocompass, including business transactions and services.

  • Legitimate Interests: For our legitimate business interests, such as improving services and marketing (while ensuring these interests do not override your privacy rights).

  • Legal Obligations: To comply with legal or regulatory obligations.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

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  • Service Providers: Third-party companies that assist us in operating the platform (e.g., hosting providers, payment processors, and analytics services) who are bound by confidentiality agreements.

  • Business Transfers: If Biocompass is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, with appropriate protections in place.

  • Business Collaboration: We may share business information with partners in the course of collaborations, but only for legitimate purposes and with proper agreements in place.

  • Legal Authorities: In response to valid legal requests, such as subpoenas, court orders, or government demands, or if required to comply with any applicable laws and regulations.

6. Data Retention

We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location and your role (user or business partner), you may have the following rights regarding your personal and business data:

  • Access: Request a copy of the personal or business data we hold about you.

  • Correction: Request that we correct inaccuracies in your information.

  • Deletion: Request that we delete your data when it is no longer necessary for the purposes for which it was collected.

  • Data Portability: Request that we provide your data in a commonly used, machine-readable format.

  • Objection and Restriction: Object to or request a restriction on processing of your data.

  • Withdraw Consent: Withdraw any consent you have previously provided regarding data processing.
     

To exercise these rights, please contact us at care@biocompass.io

9. International Data Servers

Your personal data may be stored and processed on servers located outside your country or region. While we do not directly transfer your data internationally, the third-party service providers we use to host and operate our platform may have data centers in various locations.

 

We ensure that any such transfers comply with applicable data protection laws, and that appropriate safeguards are in place to protect your information, such as data processing agreements or standard contractual clauses as required by law.

 

By using our platform, you consent to the storage and processing of your data.

10. Children’s Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us, and we will take steps to delete such information.

11. Changes to the Privacy Policy

​We may update this policy from time to time to reflect changes in our practices, legal obligations, or for operational reasons. When changes are made, we will update the "Last Updated" date at the top of these Terms and post the revised version on the Platform. Your continued use or business relationship constitutes acceptance of any revised Privacy Policy.

12. Data Breach Notification

In the event of a data breach that poses a high risk to the rights and freedoms of users or business partners, we will notify the affected individuals and the appropriate supervisory authority without undue delay.

13. Marketing Communications

If you opt-in to receive marketing communications, we may use your information to send you newsletters, promotional materials, or other marketing content. Business partners may receive business-related updates. You can opt-out at any time by clicking the "unsubscribe" link in our emails or by contacting us at care@biocompass.io

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14. Third-Party Links and Services

Our platform may contain links to third-party websites or services that are not owned or controlled by Biocompass. We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before providing any personal data.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: care@biocompass.io

7. Data Protection and Security
 

We take appropriate security measures to protect both user and business data from unauthorized access, alteration, or disclosure. However, no internet-based platform can guarantee 100% security. You acknowledge that you provide personal and business data at your own risk.
 

Security Measures: These may include encryption, access controls, firewalls, and regular security audits.

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